FAQ's

About

What do you specialise in selling and why?

We specialize in selling new and unique products. It's not so much the category that matters but the potential, novelty and utility of products.

What is the goal of this business?

To help distribute innovative products that are useful and help solve problems. We focus on products which we believe are not merely trendy gadgets but rather items many people can benefit from.

What makes you unique?

For some of our products, we are the first in Australia and at the moment only we sell these products here. In addition, we strive to charge the lowest prices for all our products.

Where are you products sourced from?

Our products come from all around the world.

Payment

What payment methods do you accept?

We accept Visa, MasterCard, PayPal, American Express and Apple Pay.

Is GST and other costs included in the price?

Price is inclusive of GST and all other charges.

Shipping and Delivery

Is delivery free?

Delivery is free for all items anywhere in Australia.

Do you ship internationally?

Yes. We ship to 7 other countries around the world. You can find the list of all the countries we ship to and the shipping rates here.

How can I track my order?

Tracking details will be provided once the item has been dispatched.

How long does it take for the order to arrive?

This will differ depending on where you live. Deliveries are done Monday to Fridays. All days refer to working days. Below is a guide of estimated delivery times:         

Sydney 1-2 days
Melbourne 2-3 days
Brisbane 2-3 days
Adelaide 3-4 days
Perth 5-7 days
Darwin 5-9 days
Hobart 5-7 days
               
Rural NSW 2-4 days
Rural VIC 3-5 days
Rural QLD 4-6 days
Rural SA 4-6 days
Rural WA 6-8 days
Rural NT 6-9 days
Rural TAS 6-8 days

Please note this is a guide only and delivery during those times cannot be guaranteed. If you do not receive your parcel after these times have passed, please contact us and we’ll chase it up for you.

Oops! I accidentally placed my order with the incorrect shipping address. What should I do?

Please contact us as soon as you can. We strive to have everything sorted before the order is dispatched. However, if the order is dispatched, you might have to pay a cancellation fee for the courier. Though, we will try to cover the fee if we can.

Can I cancel an order once I’ve placed it?

Sure. However, if the order has already been dispatched, we may charge you a cancellation fee for the courier. In most cases, we will pay that for you. People make mistakes and change their minds and we understand that.

Returns, Refunds and Warranty

What is your returns and exchange policy?

We want our customers to be fully satisfied with their purchase. For most of our products, we offer a 30 day money back guarantee.

If you’re not fully satisfied without our products, we’ll gladly give you a refund.

The only exceptions to this are items which are used personally like cups. Unfortunately, they can’t be refunded if they have already been opened due to hygiene reasons.

What if I want to return an item where the packaging has been damaged?

If the packaging is damaged, it might still be possible to give you a refund depending on how our suppliers respond.

However, this can’t be guaranteed. If you want a guaranteed refund, please ensure the items are unused, in the state you received them and in the original packaging. The item must be in re-sellable condition.

How do I return an item?

Please send us a message via our contact us page. Tell us the item you want refunded and the purchase details. We respond to all queries in 48 hours (including weekends).

Please put the item back in its original packaging and mail it to 82 Federal Rd Seven Hills, NSW, 2147.

Once we receive the item, we will give you a full refund.

What if there is a product defect?

If there is a product defect, we can offer you a replacement or give you a full refund – it’s your choice.

Many of our manufacturers provide warranties. Some do not. Please check out the “Returns and Warranty” tab on the product page for more info about each item’s warranty details.

Please send us an image of the defect and a description of what happened. From the items that are warrantied, please contact the manufacturer directly (more information is available in the “Returns and Warranty” tab on the product listings).

However, please note that warranties do not cover products which break due to misuse or degrades from to normal wear and tear over time.